• Online Casino Customer Service Job Description Job
• Customer Service Job Description Pdf
• Customer Care Manager Job Description
• Customer Service Manager Job Description
• Customer Service Skills Description

Casino Careers is a free resource to candidates interested in finding employment in casino hotel resorts, riverboats, cruise lines, racetracks, gaming technology, manufacturing, and pari-mutuel companies. Candidates post a free resume in a secure database and apply to Employers through posted jobs. Many of the casino websites have 24-hour customer service support that can assist customers by phone, fax or e-mail. Customer Support staff mainly assist players with questions regarding problems that are occurring with games, registration and payouts. Many online casinos also have a customer retention department. Job Summary Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 515 Online Gaming Customer Service jobs available on Indeed.com. Apply to Customer Service Representative, Production Designer, Customer Support Representative and more!

1. Call Center Job Description

The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. It details the duties, responsibilities and skills needed to work in a call center.

The call center function varies from one industry to the next but there are tasks and competencies common to most call center jobs regardless of company specifics.

CALL CENTER AGENT

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Online Casino Customer Service Job Description Job

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
  
• handle customer inquiries both over the phone and by email
  
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
  
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Education and Experience

• high school diploma or equivalent
  
• proficient in relevant computer applications
• required language proficiency
  
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Key Competencies and Skills

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience
  

Outbound Call Center Agent Job Description

General Purpose

Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.

Main Job Duties, Tasks and Responsibilities

• contact businesses or private individuals by phone
• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• describe products and services
• respond to questions
• identify and overcome objections
• take the customer through the sales process
  
• obtain customer information
• obtain possible customer leads
• maintain customer/potential customer data bases
• follow up on initial contacts
• complete records of telephonic interactions, orders and accounts

Education and Experience

• high school diploma or equivalent
  
• proficient in relevant computer applications and call center systems
  
• good typing skills
• knowledge of sales principles and methods
• proven track record in sales
  
• required language skills

Key Competencies and Skills

• communication skills
• persuasiveness
• problem solving
• adaptability
• tenacious
• negotiation skills
• stress tolerance
• high energy level

Use this call center job description to write a winning call center resume

Do you need some help with your resume? Use the sample call center resumes to help you develop a winning call center resume.

Call center and customer service representative job descriptions

Call Center Job Description Template

Call center job interview questions

Are you preparing for a job interview? Use these interview guides to help you.

CALL CENTER INTERVIEWS

Call Center Interview Questions

CALL CENTER INTERVIEWS

Customer Service Interview Questions

CALL CENTER INTERVIEWS

Call Center Behavioral Interview

Sales Interview Questions

The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative.

Customer Service Job Description Pdf

Latest Update - Call Center Salary

Indeed.com reports that the average salary for US-based Call Center Representative job postings on the site is $2,192 per month as of December 2020.

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1. Call Center Job Description

The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. It details the duties, responsibilities and skills needed to work in a call center.

The call center function varies from one industry to the next but there are tasks and competencies common to most call center jobs regardless of company specifics.

CALL CENTER AGENT

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails
  
• handle customer inquiries both over the phone and by email
  
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
  
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Education and Experience

• high school diploma or equivalent
  
• proficient in relevant computer applications
• required language proficiency
  
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• some experience in a call center or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Key Competencies and Skills

• verbal and written communication skills
• listening skills
• problem analysis and problem solving
• customer service orientation
• organizational skills
• attention to detail
• judgment
• adaptability
• team work
• stress tolerance
• resilience
  

Outbound Call Center Agent Job Description

General Purpose

Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.

Main Job Duties, Tasks and Responsibilities

• contact businesses or private individuals by phone
• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• describe products and services
• respond to questions
• identify and overcome objections
• take the customer through the sales process
  
• obtain customer information
• obtain possible customer leads
• maintain customer/potential customer data bases
• follow up on initial contacts
• complete records of telephonic interactions, orders and accounts

Education and Experience

• high school diploma or equivalent
  
• proficient in relevant computer applications and call center systems
  
• good typing skills
• knowledge of sales principles and methods
• proven track record in sales
  
• required language skills

Key Competencies and Skills

• communication skills
• persuasiveness
• problem solving
• adaptability
• tenacious
• negotiation skills
• stress tolerance
• high energy level

Use this call center job description to write a winning call center resume

Do you need some help with your resume? Use the sample call center resumes to help you develop a winning call center resume.

Call center and customer service representative job descriptions

Customer Care Manager Job Description

Call Center Job Description Template

Call center job interview questions

Are you preparing for a job interview? Use these interview guides to help you.

CALL CENTER INTERVIEWS

Call Center Interview Questions

CALL CENTER INTERVIEWS

Customer Service Interview Questions

CALL CENTER INTERVIEWS

Call Center Behavioral Interview

Sales Interview Questions

Customer Service Manager Job Description

The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative.

Latest Update - Call Center Salary

Indeed.com reports that the average salary for US-based Call Center Representative job postings on the site is $2,192 per month as of December 2020.

Customer Service Skills Description

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